Hi @Vera             Please check your PM, all the details send.  Thanks  Rajen  ... View more

Hi @Vera Before cancelling, do you mind me asking are you currently having issues with your connection and is there anything i can assist you with? Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can help with your query. Regards, Karl ... View more

Hi @Vera  myself and the other mods have checked your NBN-FTTN 12/1 service on our systems and all tests are passing.   A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck. For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations. Here is a doc to help TS speed issues which may appear as drop issues too. https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197 Kind Regards, David_M ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.   Regards Peter ... View more

Welcome to TPG Community, You can private message to me your customer ID, username, service address and mobile number so i can check status here. regards JayeshP9 ... View more