Hey JayeshP9,   I am unsure as to your meaning - my apologies.   Are you referring to notification as to cancellation, as per your private message?   I have already written a few emails to customer service - receiving only a generic acknowledgement email in return (each suggesting I try to contact by telephone - which I have not been able to achieve, despite all my efforts).  In my emails, I have laid out my ongoing `status' issue, my dismay at the lack of communication despite written promises to provide, and my `begging' for cancellation procedures and penalties.  No responses.   If you are referring to a different type of email than those above - the first I will most definitely pursue in tandem with a dispute lodgement with the Ombudsman - the second I have sent, a few, but with a stunning lack of response.   I am not trying to be difficult.  I am unsure of your meaning.  What kind of email and to whom, do you refer?   I appreciate your `hanging in', JayeshP9.  It has given me the slightest hope for TPG.  Sorry, it is not more,  but I have only chanced upon you after all my patience with TPG was exhausted - and I have to increase my medication to bring my blood pressure to acceptable levels. ... View more

Well, first, thank you, JayeshP9   That is a very large amount of money.  While I am unable to access my profile - the progress bar regarding the resetting of my password by email - has stopped centimetres from completion and while showing that it `is still doing something' seems as if it is not going to progress further.   So I may need you, please, to check what category I fall in - with not even a TPG connection on the horizon.  While I have the modem, I have nothing else.   If it is to be to a maximum $350, I will, of course take this matter up with the Ombudsman.  I have only had to do that once before - and thankfully the company involved had to give ground.  And while that was a while ago, I felt nowhere as aggrieved as I do, now, in my dealings with TPG!  Every undertaking that I have received has simply ignored - as my screen captures and emails attest.   I stronly suggest that the account that I have `freeze' - I will certainly not agree to any technician from TPG attending this residence.  Just leave me on `awaiting payment clearance' as a status - just as I have been until now.   I will lodge a dispute with the Ombudsman and we will let that process run its course.   In the meantime, I have been provided a very scary prospect for anyone of my friends, colleagues and chatroom participants to weigh up, if they ever entertain contracting TPG as a NBN provider.   So we will take this all to the next step.  I ask that you advise anyone at TPG effected to consider this matter on `hold'.  Any attempts to increase my `liability' by suddenly engaging the efforts of others, I will denounce as `mischievous' and attempts to leverage economic bullying.  I can see why TPG was so keen to have me waive the legal considerations of losses due to service.  iiNet and I reached a much more civil parting.   So, JayeshP9, I do thank you.  You have been most forthcoming and I appreciate that. ... View more

Hi again - and thank you again - JayeshP9,   Again - while I appreciate both your response and the sending on of the issue to management (hoping this may prevent another applicant avoiding my problem), with respect, it still does not provide the answer, that I am sure that you must be able to provide.  To whit:   Cancellation procedures with any forms - to be effected as soon as possible - after all I do not wish to cause effort for your connection staff when I am adamant that TPG has failed its most basic - and essential service - for me; The total penalties that would be brought to bear - even though the only effort to date seems to be the mailing of a modem (eager to return this, once given an address, by the way); And how I can be sure that the cancellation is being effected as quickly as possible, given the inordinate amount of time wasted on my connection to NBN to date. PLEASE HELP IN THE ABOVE ONLY.  Before I was retired, I was a management analyst.  I fully understand negotiation/deflection/tactical communication.  I mean my call for cancellation as no posture.  Being retired and so dependent on the internet - and with streaming devices - this incredibly horrible matter has served only one purpose - my keeness to ensure I can MINIMIZE any dealings with TPG and its affiliates.   So please, if you are to respond, please answer the aspects that I truly want answered.  Any prevarication is only drawing out the inevitable - and only allows me to advise others of the methodology.   Cancellation procedure/forms, etc. - please.   ... View more

Hi JayeshP9   While I appreciate your response, my `status' is simply not as important to me - now that I have read comments in the TPG Community and on the review site where I took iiNet to task in a series of linked reviews.  And, frankly, I spent 5 years with iiNet ADSL - and, in the end, the communication issues with iiNet, although horrific over the last month, were still better than with TPG!   I really, really ask that you provide me - please - with the Cancellation procedure/forms:  advice as to all penalties (bearing in mind that I have the modem, but not so much as contact as to when NBN was to be set up - so not too much TPG effort, at all, has been expended); and, how I can be SURE that the cancellation process is pursued and finalized (given that my order status is so misleading). Of course - being new to the community - I know nothing about private messaging, here.  I am a participant in many chattrooms and co-founded one to advise oldies, like myself, of `buyer-beware, internet pitfalls' - and, yes, I am advising many fellow contributors of my trials with TPG and co.   So thank you for your comment - it is the first one from TPG that I have received.  BUT, it is all too late now.  I very much have in mind the internet provider with whom I wish to lock-in a NBN plan.  It will take at least a month - on top of time wasted with TPG and its sister-provider - but communication/access has suddenly flown to the very top of my preferred qualities of the NBN provider that I wish to engage!  I have already experienced what your organization has shown on that score.  I cannot, truthfully, say, I have experienced worse.  PM or no.   But, again, thank you. ... View more