TPG Community

Hugo · ‎23-04-2020

So that is the extent of the support? Three or four suggestions that are not relevent to the problem and then no reply at all? The sooner I switch back to Telstra the better wouldn't you agree?

Hugo · ‎23-04-2020

Hi David I checked and there are no outages in the area but like I said, our NBN internet connection is not affected. It is just the phone. Getting a dial tone but cannot make calls out and calls in get the message "cannot connect at this time, please try again later." Looking at problems posted on the forum, this does not apear to be an isolated incident I am experiencing.

Hugo · ‎23-04-2020

Have dial tone but cannot make calls in or out. Internet is unaffected. When I dial the number from my mobile I get the message: "Cannot connect at this time please try again later. oca0188" . I rely on this phone for my home business. Phoning TPG gets a recorded message directing me to online chat but and online chat is a dead end as there are no tech support staff available. Do I just wait for the problem to resolve itself or is there a quick fix available

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Re: Phone not working

Re: Phone not working

Phone not working