Hi @Mariamichael92,   Thanks for raising this to us. We'd love to help see the status of the NBN installation, to better understand the situation we'd like to get your account details (Username/Customer ID together with the address on file).   In case you need a reference:   How do I private message (PM) in the community   Regards,     Im having the same issues so can you still connect to the internet via modem like adsl2 ? Or does the NBN modem have to sync to get internet access? ... View more