After speaking to a few tech support guys, they just dont seem to know how to solve my problem and i keep getting transferred over from one rep to another rep (from Ross to Kim to Glenn), and had to repeat my identity and my issue to them.   I just moved house and signed up to NBN FTTN and according to TPG email the line is now active. I have looked at entire house, I am having problem locating the RJ11 wall socket, so i can plug my TP link router. None of the reps had any clue what's the next process. ... View more

I am moving home, I tried the following methods but failed. So I am stuck, someone please help. 1. Tried to use the moving home service through online channel, but got the following message: TPG NBN Bundle service is available at your address, however you will need to contact TPG change of plan team on 1300 920 158 as further information is required. 2. Tried to call the number above MANY TIMES but TPG said staff is way too busy, so call back later. 3. Tried to do the online chat, got told to email my request to: relocation@tpg.com.au 4. Still no response from my email request. ... View more