my landline number had not been working for almost a week ... View more

I had switched over from Optus to TPG when connected with NBN and I intended to keep the existing landline and number for this switch over. I was informed by TPG via email that the switch over was active from 1/5/2020 and installation completed on 2/5/2020 and the digital voice number is kept at the same landline number I was using. So yesterday (12/5/2020) I initiated a cancellation of seervice from optus and I was informed by others ringing in to me using this number that the number had been disconnected. Can TPG look into this matter and inform me what is going on please? ... View more

I have the NBN FTTC SL Bundle Fast installed on 2/05/2020 c/w landline connection and the retention of the previous landline number provided by Optus. When is it the right time to cancel my previous provider service in order that it will not affect any of my current installation of NBN with TPG. I tried to cancel the service on the  same the installation was complete and Optus caustioned me that if I cancel the service then everything will be cancelled and terminated and will not be recovered and they asked me to wail until TPG notifiy them of the transfer of service. What will be the time required for TPG to do the transfer and how will TPG notify me of the transfer? ... View more

A NBN technician turn up this morning for the FTTC connection and he insisted to have the NBN box to be installed at the kitchen where he sais is where the Telstra telephone socket is located and would install not install the NBN box in the study where all my other ethernet connections are excpet for the telephone socket. Does TPG provide service such as relocation of the Telstra socket from the kitchen area into my study, if so, how much will it cost?   ... View more