Hi @parisabedi I have checked your NBN-HFC 12/1 service on our systems and all tests are passing.
A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck. For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations. Here is a doc to help TS speed issues. https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197 Kind Regards, David_M
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