through PC    ... View more

tried sending you the PM however I have received below error "you have reached the limit for number of private messages that you can send for now. Please try again later." ... View more

if as a cutomer I am again and again complaining about the internet speed issue that  mean it should be something genuine .   you checking from your side does not solved my problem    i have send the logs to technical team almost 3-4 time and in logs it is clearly showing DHCP sync issue service not available so still I dont understand instead of solving the problem every time you are  telling that every things is fine from your side and all problem are from my end    during the issue if i m switching to 4G wifi hotspot I dont face any problem    I dont know how much I have to prove that there is something wrong with TPG internet  ... View more

Problem is still there . Have messaged many time but still no resolution and on top of that  I had been charged for the replacement router which was suggested by TPG team to sort my internet issue.  Dont know why I had been charged for rotuer .   This is really shameful and frustrating expereince from my side as a customer of TPG  ... View more

See if as a customer I am complaning that means it is a serious issue .You doing ping pong and checking the connection and claiming to be stable does not help me .    the same thing was said to me 2 months back and after 10-12 emails you guys accepted the fault and provided me additional router . However this again does not solveed my problem    I will tell you the issue , myself I was a network engineer and when I have seen logs in the routher the error it is showing me is DHCP server not available and there is no proper sync and ack happening which is causing the issue .   This was the same issue last time    ... View more

same problem had appeaared again ,this is really pathetoc and fustrating .Connection is very unstable and there is frequent drop since last 3 days .   If this problem is not resolved asap I am planning to switch over to other provider  ... View more

have done below step how ever still the same proble    have tried all the steps and solutionw which is suggested but still the same problem  attaching the logs taken from router and it can be seen that there is some DHCP issue because of which connection is getting drop . Issue is related to connection drop and not related to slowness   2020-04-25 12:49:13 [5] DHCPC: Recv no OFFER, DHCP Service unavailable 2020-04-25 12:50:24 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 12:50:27 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 12:50:30 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 12:50:35 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 12:50:38 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 12:50:41 [5] DHCPC: Recv no OFFER, DHCP Service unavailable 2020-04-25 13:52:22 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 13:52:25 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 13:52:28 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 13:52:33 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 13:52:36 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 13:52:39 [5] DHCPC: Recv no OFFER, DHCP Service unavailable 2020-04-25 13:54:50 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 13:54:53 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 13:54:56 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2020-04-25 13:55:01 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 13:55:03 [6] VoIP: Register to server address 172.26.0.33:5060 2020-04-25 13:55:04 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2020-04-25 13:55:07 [5] DHCPC: Recv no OFFER, DHCP Service unavailable     ... View more

Please let me know what do you mean by 2g Interference ? since last 3 months there was not issue and suddenly since Friday issue started so do you mean that since friday 2G intereference started ?   and how to enable 5 G? ... View more

I have tried all the option what you have mentioned I was network engineer so done all the basic troubleshooting Seems you are not understanding that it's a connection drop out issue not slowness issue I repeat internet is dropping frequently and this started from yesterday not sure till yesterday 2g was working and now u r asking me to move to 5g Why don't u check from ur side ,or let me know whom to escalate ... View more

Not sure what you have checked but I have the issue of device getting discoonected frequently .    This was not the able till thursday but started since tomorrow morning    Can you tell me more what kind issue you experiance?    :-device geting discoonected frequently  How many socket are in your unit?    :-not sure what does this mean however  modem is connected to only one socket without any extension which modem is connected? :- modem as provied by TPG no change had been done from my side  Are you using and extension cable to connect modem from socket?:- no extention directly connected to socket which was installed by TPG engineer at the time of installation how's look socket and cable condition? like dusty, clean, corroded, :- Brand new cable which was provided by TPG , cleaning done every week  which network are you using to connect for wireless ? 2.4G or 5G or wired :- 2 G this was told to me by engineer and also there was no problem until thursday it all started since yesterday  ... View more