Tpg has disconnected our service weeks before we move. At the new address the cable is disconnected, rebuilt property. Keep asking to attach modem, to what? Are they dumb, incompetent or just don't care. Rung several times, emailed and live chatted. Nobody has done anything. My wife is filthy about, kids are **ty and I'm to blame for TPG stuff up. Staff at TPG keep lying to me What does one do. Even ombudsmen acknowledged. That it's shocking but didn't hold out much hope. Unable to work, in isolation. God help TPG, they have no idea about service or fairness. ... View more

I sent a note to set up NBN at my rebuilt house. Tpg, immediately cancelled by current service when transfer date 8th of May. Also queried why my modem not on at new address, probably because we are not there and there is no connection to the house. It was demolished. Tpg sent me note saying they wouldn't cancel my current service today. They had already cancelled it at 12.43am Thursday morning. I can't work properly from home, noting Covid 19. My children won't be able to go to school. No-one will live chat or answer my calls. My emails are unanswered. My children are distraught and my beautiful wife beside herself. We have been a customer for over ten years. What is wrong with TPG, right hand doesn't know what left hand does. How can a service provider not know that there is no connection to a house and move service without consultation. Ombudsmen extremely disappointed but not surprised. I will look to get service cancelled and get new provider, terrible being loyal when treated like **. Can't believe how I'm being treated. Shocking, illegal and unsatisfactory noting emails from TPG confirm this. Not sure how a company can be this negligent. Will address compensation once I find out whether I'm still employed. Disgraceful at best, criminal at worst. ... View more