Hi @jzha0139,    I understand that one of our Engineers has been in touch and has discuss to you the status of this case.    It shows here that the installation of your service has been completed up to the network boundary point which is at the Main Distribution Frame (MDF) of your apartment.    As you've applied for an ADSL2+ with TPG Home Phone and you live in an apartment or a unit, we will deliver your service to the network boundary point of that premises. This network boundary point is typically the Main Distribution Frame (MDF). The MDF is a small telecommunications room in a common area within your block.   TPG is responsible to deliver the service to the first side of the MDF (the 'A' side). Any wiring that is missing to connect to the other side of the MDF (the 'B' side) and into the building is the customer's responsibility and requires a technician. TPG can arrange for a field services technician to do this for you for an additional charge.   I understand that you'll coordinate this first with your building admin.    Should you need further assistance, please let us know. ... View more