Mod, why bother reply if you don't read original posters problem? Posting FAQ article for broken website issues is a joke.    I am having same issue and honestly my card is expired and I cannot update payment details. This kind of careless approach is how to encourage people to port out to other providers. You lock people out of account access do you understand?   You move peoples account to NOVUS and the website does not go to novus when logging in - instead goes OLD accounts page in continious loop. Read it, understand it and provide a solution.   Trying to login via mobile number also does not work and asks to reset password put in all detaiuls and get: Notification Failed Sorry, we are unable to send your temporary password. Please check and try again here.   Get this fixed asap. ... View more