Well, the Same Issue tonight got home had to cook tea and do duties around the house till 10:00 tonight after working all day. to sit down and play a game finally and less than 5 minutes it disconnected me from the server.    Talking to my wife I was informed the whole family is even having an issue with reliability during the day as well affecting homeschooling.    Why are we having problems all of a sudden been happy enough with the service over the last few years.   can not contact customer service through the online portal just get "Our team members are currently serving other customers. We appreciate your patience. Please try again later."   Did on two occasions get through to where I was informed someone would be with me shortly waited over an hr on 1 occasion and two hrs on the other occasion tying every 30 minutes I'm still here and no response   (well to be fair I did get a response 10 hrs later as the service desk closed for the night and someone responded first thing in the morning say they needed my name- it was statted in the ticket with my customer number when I opened chat)       ... View more

Speeds were better last night with 30 down and 20 up. acceptable in these times.    BUT the game server issue still exists a new timed sensitive event came out and tried to do my gaming after 4 disconnections within 15 minutes had to give up.    Gaming is my release from work and my downtime. no one else in my Australian clan of 30 people are having issues. and during the day no issues.    I need to get this resolved please is there anything you can do you end or suggestions to do my end.    I don't want the only solution to be changing providers ... View more

I have performed line isolation tests last night with wifi turned off and still had web sites failing to load 100% packet loss runing some trace routes and game servers not even able to connect.   I understand the testes you performed today working fine as the orginal post made was refering to peak usage only I have been able to game for several hrs straight with no issues durning teh day but over the last week I can not hold a connection for 5 minutes before being disconected    What steps do I need to do to be able to help you resolve the sitiation. happy to run monitoring software to try and diagnose the problem.   ... View more