Sadly after waiting 30 min and getting through the first time in 2 weeks. They said I'll have to wait 2 to 20 working days which is unacceptable as they said it'll most likely be the latter. And since they weren't able to deliver they said they would cancel my service so I got put on hold for another 20 min and after which they said they are trying to cancel my service and then on hold again and then they said someone will call back to cancel my service. And nobody has called back. After 10 years a customer this is the best they can do and they can even cancel the service. On the other hand Optus and Vodafone will provide a faster connection and quick connection. Faster than tpg can cancel. During this time we work from home so internet is essential. Crazy service to a loyal customer ... View more

I can b*"llsh*t. I've been trying to call and chat for the last week. Not once I get through or a reply to my email. I now want my service cancelled. Hopefully you see this as I'm also taking a case up with the ombudsman. ***TIO reference 2020/04/12217*** Sort it out as this is terrible service. Actually it's no service as I haven't been able to contact anybody. Been with tpg for nearly 10 years and I don't want anymore. ... View more