Hi @winnie11,   Welcome to TPG Community!   We have located the account using your community details and we have checked the status of your internet and home phone service. At the moment, we are not detecting any fault on the line or network.   Furthermore, your mobile service shows active and the mobile number has been successfully transferred to TPG.   If you are having issues with your internet and home phone service, we can have a technical specialist contact you.   If you are having issues with your mobile service, we can have a mobile specialist contact you.   Feel free to send us a private message with your best contact number and available time to receive a call for troubleshooting.   To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community   We'll wait for your response. Thank you.   ... View more