Hi @Scrooge, kindly check if you have the correct mail server settings. You can refer to this link: https://www.tpg.com.au/support/emailsetting    We also recommend that you try to change the password. If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   Please also include the email address you're having issue with.   To send a PM please refer to this link: How do I private message (PM) in the community ... View more

Thanks - I have been contacted and expectations for a successful delivery outcome for my ADSL2+ service have been set, and I hope that the outcome is achieved. I understand that COVID-19 has presented challenges to some operational aspects of TPG's business, particularly the contact infrastructures, but as Australia is now virtually COVID-19 free, and normal in-country service delivery expectations are being restored - with 1st June a key date in that 'opening up 'post COVID' process - I will be very disappointed if my ADSL2+ service is not restored in the next few days. There should now be no excuse for what should be a basic service delivery outcome of a bread and butter product - an ADSL2+ service delivered - for a company like TPG in Australia. If my ADSL2+ internet service is not restored in the next few days - which will essentially be up to 14 days (~10 working days) to activate an ADSL2+ service after Telstra installed my phone connection - serious questions would be appropriately asked about TPG's service delivery models.   I'm hopeful questions will not need to be asked! I hope to get my service in the next day or two! ... View more

Thanks. Tried the things as you suggested and reviewed via 'google' also as you suggested and I think its a TPG Postmaster intervention to fix as all the things I can do have not changed the 'bounce back' message and failure to Send. Based on the literature, it seems that it's an issue that occurs when you try to send emails outside of a wireless network - as I'm in at the moment waiting for TPG to restore my ADSL2+ internet service ... a different, but possibly related issue. Very much appreciate your advice though. Cheers!  ... View more

Hi David_M, I think I'm all good to move forward following the contact from TPG - thanks for your assistance. Cheers, Simon ... View more