Hi @TinaSon  Thanks for your query! Let me have a look for you, and I will get back to you ASAP. There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app. https://www.tpg.com.au/download Regards, David_M ... View more

Hi TinaSon,   We recommend having a read of this community article, which may help you in Improving your Wi-Fi Connection around your Home:   https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   Regards, Karl ... View more