Hi @easydizy,   Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?   Regards, Karl ... View more

Welcome to TPG Community,   Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   Regards, Peter ... View more