Hi, We are first time TPG users. We connected to TPG NBN on Thursday afternoon. All was good for 48 hours and then on Saturday night as I was on the Internet browsing it suddenly dropped. Checked the modem - all lights were green nice and steady except for the Internet light, which is off. Restarted the modem a few times (waited for a minute between turning it off and back on) - no luck. This morning (Sunday) still no internet, status of the modem still the same (all lights, including DSL green and steady except for the Internet light, which is still off). Called technical support - they got us to do a factory reset of the modem, came back still the same. Gave the support person the MAC and the S/N, he said he couldn't see the modem. He said he would get technical support to call - till now (Sunday night) - no call, no Internet. Most of the weekend without Internet - extremely frustrating. Any ideas what the problem could be? Has anyone seen this? How can I get this looked at quickly? Thanks in advance. GG ... View more