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About ghgr

since ‎03-05-2020
‎19-02-2021
ghgr
Level 2

ADSL2+ not working

by Level 2 in Broadband Internet
‎06-07-2020 10:34 AM
‎06-07-2020 10:34 AM
Our ADSL2+ has recently been failing intermittently and has now stopped working completely. Have tried rebooting modem. Can you please investigate? Note, we do not have a telephone to be able to test line condition. Thanks ... View more

Re: ADSL2+ dropout

by Level 2 in Broadband Internet
‎11-05-2020 11:54 AM
‎11-05-2020 11:54 AM
Great, thanks @David_M ... View more

Re: ADSL2+ dropout

by Level 2 in Broadband Internet
‎09-05-2020 09:59 AM
‎09-05-2020 09:59 AM
Intermittent all week.   It just started raining again and within 15 minutes the connection has dropped out.   Please open a ticket with Telstra to have the line physically investigated. There is either water in the street pit or further up the line. ... View more

Re: ADSL2+ dropout

by Level 2 in Broadband Internet
‎05-05-2020 07:30 AM
‎05-05-2020 07:30 AM
7 hours later and we wake to find the connection is suddenly rock solid for the first time in weeks. Good speed and 0 errors.    Will continue to monitor ... View more

Re: ADSL2+ dropout

by Level 2 in Broadband Internet
‎05-05-2020 12:47 AM
‎05-05-2020 12:47 AM
Ok, after 10hours of monitoring the connection the situation is even worse. Continual dropouts, and when there is a connection the speed is erratic, usually very slow e.g. 0.5Mbps (!), and thousands of errors per minute.   We are now relying on our 4G tethering to continue to work from home.   Cam we please request a ticket be opened to have a technician attend and investigate.   Thanks ... View more

Re: ADSL2+ dropout

by Level 2 in Broadband Internet
‎04-05-2020 02:45 PM
‎04-05-2020 02:45 PM
Hi David_M   Thanks for your reply. I switched to ADSL2 yesterday to try to get a steadier connection and have just switched back to ADSL2+ this morning. At the moment the speed has returned to normal 👍 but there is still a massive number of errors. I'll monitor performance today and see if drop outs continue.    There are no other devices connected to the phone socket and we don't have a handset to test the dial tone.    Previously a technician has attended and done work on Telstra cabling into/on the property to try to fix dropouts. ... View more

ADSL2+ dropout

by Level 2 in Broadband Internet
‎03-05-2020 11:05 AM
‎03-05-2020 11:05 AM
For the past few weeks we've been experiencing intermittent dropout and or massively degraded speed. Reboot/reconnect of modem occasionally results in a temporary minor improvement.   Today it's even worse and unusable.    Current down speed 3719kbps (max rate 9756kbps) Errors: down 3302 pkts, up 1117 pkts   Previously this has been identified as an issue with Telstra cabling and a Telstra technician has come to fix (not very well).    Can we please request you check our service ASAP. We are working from home due to Covid-19 lockdown and need internet!   Thanks Graham  Username ghgr   ... View more
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