TPG Community

rkrasick · ‎26-07-2018

Thank you for the help. The engineering team has been in contact and while performing tests requested by them I decided to try another NBN ready modem that I stumbled upon, and I had no connection or speed issues whatsoever with it. I assume the modem I was sent by TPG may be at fault.

rkrasick · ‎25-07-2018

Done, thanks.

rkrasick · ‎24-07-2018

Hi Shane, I experience the dropouts on both my WiFi connected devices and my desktop connected directly via LAN. Running some speed tests during the "dropouts" show that I'm still connected but my speed drops to well below 0.20 megabits per second, which I might have been mistaking as complete dropouts as nothing loads during these periods. Additionally I had no connection issues with TPG and using the same cables running to the router prior to the NBN installation with my ADSL2+ connection.

rkrasick · ‎24-07-2018

Hi, I'm experiencing constant dropouts several times a minute for a few seconds at a time since Friday (20/07). The lights on my TPG supplied router are always green, and I've performed the usual router reset and factory reset to no avail. Speeds are fine when there is a connection. My NBN connection has only been up for about 3 weeks, and additionally prior to the issue I'm reporting I had drop outs in the morning/late AMs, which were always resolved after a quick reset of the router so it wasn't an issue at the time. Any help would be appreciated, thanks.

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Re: FTTN frequent dropouts since Friday

Re: FTTN frequent dropouts since Friday

Re: FTTN frequent dropouts since Friday

FTTN frequent dropouts since Friday