Hi, im part of the 3END-01 region and got connected to nbn only a few days ago. I signed up to the 100mbps plan but unfortunately I am only receiving speeds between 6-9 mbps. One issue that we did know beforehand from previous ISPs (Optus and Telstra) is that the copper lines to my house is most likely damaged - reason unknown - as previous speeds were very poor. Previously, i was receiving less than 1 mbps and the phone line was constantly noisy and could not hear clearly. The adsl speeds would vary from 200kbps sometimes up to 900kbps. Another major issue was when receiving a phone line call, the adsl would drop out. Most of these issue when reported to previous ISPs were responded by - the copper line cables are most likely damaged. What actions should I take? Can TPG run new copper lines? Can TPG send specialists to find the noise faults and fix it? Thanks.
... View more