Hi @rachelrobbins,   To avoid confusion please see our response on your initial post located here.   Regards, ... View more

Hi @rachelrobbins,   Welcome to the community!   I managed to pull up your account using your community account details.   I ran initial test and it shows your service is currently connected for 7h 50m. I would like to confirm if the connection dropout happens to wireless device(s) such as smartphone, iPhone.   If yes, we made an article that will help you improve your wireless connection.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? Let me know how it will go and should you require further assistance.   Cheers! ... View more