Power Cycling is the first thing to do when you face troubleshoot issue. Please take these steps: How to power cycle the Modem?     Unplug the power cord from the power outlet or the back of the modem   If the modems lights do not shut off after removing power, please see below *   Unscrew the coaxial cable from the coaxial outlet or the back of the modem   If using a wireless router, unplug the power cord from the power outlet or the back of the device   Wait 30 seconds - Use this time to verify that any ethernet or phone cables are securely connected to the correct ports   Verify that the phone cable is plugged into Tel 1 (Tel 1/2)   Screw the coaxial cable back on to the coaxial outlet or the back of the modem   Plug the power cord back in to the power outlet or the back of the modem   Allow 30 - 50 seconds for the lights on the modem to return to their normal blinking stage   If using a wireless router, plug the power cord back into the power outlet or the back of the device. Depends!   Check to see if your services are properly working or not Hope this helps!         Wefbee   ... View more