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About Tommyvu

since ‎13-05-2020
‎13-05-2020
Tommyvu
Level 2

Re: NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 04:56 PM
‎13-05-2020 04:56 PM
Hi Karl,   I still have not received a call from anyone from the help desk!!?? When will a technician be sent out?   Regards,   Thomas ... View more

Re: NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 12:35 PM
‎13-05-2020 12:35 PM
OK so went I to plug it into the wall there is nothing coming from the phone. Will a technician be sent out? ... View more

Re: NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 12:24 PM
‎13-05-2020 12:24 PM
Ok so the dial tone is still there when I pick up the handset, but when I try to call any number it beeps out without connection. ... View more

Re: NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 12:12 PM
‎13-05-2020 12:12 PM
The setup is exactly like that. I haven't touched it since it was installed. I have one socket only and the phone line that is connected to it works and has a dial tone. The NBN box has the power light on, the Link chain flickers on and off, the DSL LAN llights are both off.   I have turned everything off and done a hard reset on the NBN box.  No kinks or anything in the cables, they are all brand new and only installed in January.   Thomas ... View more

Re: NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 11:48 AM
‎13-05-2020 11:48 AM
How is there a limit in private messages? It won't let me send the details you requested. ... View more

NBN Internet won't connect as the NBN box is making a clicking sound.

by Level 2 in Modems and Devices
‎13-05-2020 11:33 AM
‎13-05-2020 11:33 AM
OK, my NBN box has been making a clicking noise for the last 2 days and I have checked with NBN Co for any maintenance in my area and there is none. Been advised to check with my service provider and it appears nobody can contact TPG via a phone call.  I have done all the troubleshooting TPG has provided and I have only been with TPG since January!!!  NBN FTTC had been working fine up until a few days ago! I want to know if I have a fault in the box and if I can get a replacement!   Regards,    Thomas ... View more
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