I am at the end of my patience with customer service and trying to have my internet activated. Honestly, it is a joke. Can somebody from TPG please contact me so I don't need to wait 2 hours on hold only for the line to say 'we have too many calls and can't take yours right now, try again later!'. Are you serious??? It is THE worst customer service I have ever experienced. I am on hold for my 6th phone call in 2 days to get you to activate my service. The last I heard was someone would call me back within the hour and it's now been 4 hours and now I'm on hold again and want to avoid wasting 2 hours of my time. The service I have paid for has not been provided. If it is not fixed within the original 48 hours you told me (there's only 12 hours left) I'll be reporting to the telecommunications ombudsman. ... View more

My connection test in the TPG app is saying 'your internet service is offline' Why????? Bill was paid on the 26/4 it is 13/5 so that can't be an issue. Modem has adsl light on but internet light is off. No connection on computer plugged in through Ethernet or on phone using Wi-Fi. Have double checked phone line connection. All I have with TPG is PROBLEMS!!! The internet is always slow or won't even stream Netflix at all and now there's not even a connection!!! I've been on hold trying to get through to technical support for ages, I have lodged a fault through the app to no reply and I have tried the online chat on the website which won't even connect because 'you're serving other customers'. Why is it so hard to contact you and get this problem fixed?? I'm not happy and want this issue fixed! ... View more