Like other customers who are traveling overseas or have other perfect valid reasons for wanting to temporarily suspend their TPG home internet service I was amazed and disappointed that TPG does not allow this. When I was overseas recently for an extended period all I could do was drop to the lowest internet plan, meaning I was still paying $30+ a month for absolutely nothing. Service suspension is an obvious option that should be provided. More than that it’s FAIR. By all means put limits on it, like the suspension period or how frequently it can be applied. But it must be provided in some form. I have been a loyal TPG customer for over 15 years. However I am so annoyed by this I am seriously considering switching to another service provider. The only other option I can think of is to raise this as a complaint with the Internet regulator or the ACCC on the grounds it represents an unreasonable feature of TPG’s service. I’d be interested to hear the views of other TPG customers. ... View more

I'm a very long time TPG customer.  I switched from ADSL2+ to HFC NBN in late Jan. I’m using the TPG supplied Archer modem. I believe it’s faulty. From the beginning it would occasionally drop wifi and/or internet access, but now it’s occurring almost every day. I can see my home wireless network but I cannot connect to it. Sometimes (but not always) I will also lose internet access when this WiFi problem occurs.   The only solution is to disconnect the modem from power and do a hard restart (a “soft” reset does not work). I need a new modem.   I tried to contact TPG via their online chat service today.  After waiting online for more than an hour as I got to the top of the queue without warning my chat was closed by the tech before I even spoke to him!!   How on earth do I get my problem resolved?? ... View more