Hi My name is Shamsher Singh. I have been told that I will get a call in 48 hrs regarding to my issue. As 48hrs has been passed and no one called me. So, I need my money back. I don't want to go further with TPG. I have been charged for the service and service get cancelled but I didn't get any information about when and why my service get cancelled. In my opinion, I think this is a fraud because all this happen and no one is taking this seriously. Please refund my $170 ASAP. I don't have time to keep calling TPG and stay on hold for an hour for follow up. If no one listen to me, I have to call telecommunications ombudsman service. I'm done with it. Thank you ... View more

I had applied for NBN50 last month, after two week I got reply that our address is not qualified for NBN service. So, applied for ADSL2+ WITH HOME PHONE. We paid for that and got modem at home. Yesterday I had an appointment for connection but no one arrive. We call TPG and we come to know that our application is withdrawn. Didn't get any confirmation about this, our TPG account showing installation date and everything. I have no idea what is going on. Very bad customer service, wait for an hour and then they says we can't do anything we connect you to the manager. When we connect to manager she disconnect my phone. I have small kid at home and I work from home . This is so frustrating. Very bad service. I feel cheated no one giving me satisfying answer. I want to cancel all this and want my refund. ... View more