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Jeremy · ‎13-11-2019

Thanks for the reply :) I'm not sure the maintenance accounts for all the difficulties I've been having recently, but it does seem to be on the mend today. I'll keep an eye out and let you know if it required further investigation. Thanks for the update, Jeremy

Jeremy · ‎13-11-2019

I've received no replies from anyone, but the speed seems to have improved over the course of the day. http://tpg.speedtestcustom.com/result/48603b50-05e4-11ea-8a44-3178ec0697b7 I'm now getting 12 Mbps which, while 24 times better than yesterday, is still just below the minimum acceptable speed for the NBN 50 plan I am on (https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197). I'm still very interested in a technician taking a look at our connection or letting me know about any ongoing network issues.

Jeremy · ‎12-11-2019

I have an NBN connection performing poorly. Upload speed hovers around the 18 - 20 Mbps range. Download speed is an amazing 0.5 Mbps. http://tpg.speedtestcustom.com/result/9c1bc760-0520-11ea-8a84-5141b9f2ad22 I've performed a couple of speed tests and occasionally can get 1.5 Mbps. I've tried restarting both the NBN box thing and the TPG supplied router. I've tried physically connecting to the router also. I've unplugged every device but my laptop. Nothing seems to make a difference. Could you do some tests on your end and make sure it's all good? Last time I had this issue I had a large number of images trying to sync to the cloud, but I'm not doing that this time. If you're able to see, can you tell me if there's any large upload or downloads on my connection that might be causing an issue?

Jeremy · ‎08-08-2018

So, early indications are good that my issue has been resolved. The technician helped me identify that my speed was being reduced due to excessive uploads. Apparently there is some magic number on ADSL2+ of 700 kbps that if you exceed, it brings the slow speeds. Turns out, someone in my household had dropped 20,000 photos into a OneDrive sync'ed folder. On Windows 10, you can view your data usage by application in the Settings App, which can help to narrow down any data issues. Thanks for the help (and patience) Erika!

Jeremy · ‎07-08-2018

Hi Erika, One of your technicians did indeed call and helped me identify a reason for my slower internet. I need to verify tonight as sleep and work got in the way :( But I will update this thread with my findings if I can confirm tonight. Cheers, Jeremy

Jeremy · ‎03-08-2018

Hey, My internet speeds seem below what I would expect. It became noticable on the 14th of July. Ran a speedtest and got 0.52Mbps down, 0.01Mbps up. I understand Saturday night is a popular time to use aforementioned internet, but surely this can't be entirely explained by network congestion. I've ran the speed test a couple of times tonight on my phone (connected to WiFi) and got the following results: 9:42pm - 3.35Mbps down, 0.83Mbps up. 10:24pm - 5.32Mbps down, 0.67Mbps up. 10:50pm - 1.09Mbps down, 0.43Mbps up. I have no speed from my Laptop as it throws an error every single time. Compare that with my LTE speedtest of 160Mbps down and I start to wonder why wires are so great. I completed an enquiry online and got the standard "line test, all good" but the above metrics seem to disagree. I've unplugged everything from the router and restarted it a dozen times. Anyone got any ideas?

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About Jeremy

Re: Slow NBN connection Speed

Re: Slow NBN connection Speed

Slow NBN connection Speed

Re: Super low speeds cant be due to network congestion surely?

Re: Super low speeds cant be due to network congestion surely?

Super low speeds cant be due to network congestion surely?