Hi David, Yes it’s still plugged into the socket. Status of modem Power light on. Dsl light is flashing. Internet light off 2.4G and 5G lights are on. ... View more

Hi David, thanks for the fast reply. I have downloaded the app but it still doesn’t help. I have been trying to call customer service but been waiting for more than 1hr with no pickup. Could you please look into this matter ? My area code is 6061. Thanks. ... View more