Hi @adam_thorogood              Welcome to TPG Community,   Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   ... View more

Hi @adam_thorogood    Looks like you were able to login into the modem/router and update the details. I can now see authentication.   Regards, Karl     ... View more