TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

About mm314

since ‎22-05-2020
‎18-09-2022
mm314
Level 2

Re: Slow internet speed on superfast plan

by Level 2 in Broadband Internet
‎30-05-2022 08:11 PM
‎30-05-2022 08:11 PM
Thanks for your reply BasilDV. All speed tests were performed via a wired connection over a period of a couple of hours. Interestingly the upload speed this evening is an average of 38.0 Mbps, so all appears to have been remedied. Since the change from 0.2 Mbps to 38.0 Mbps I have not changed anything (or rebooted any devices), so the issue must have been further upstream. Thanks for taking the time to reply BasilDV. ... View more

Re: Slow internet speed on superfast plan

by Level 2 in Broadband Internet
‎29-05-2022 09:28 PM
‎29-05-2022 09:28 PM
As a follow up, I have checked to ensure there are no outages noted in my area. I have also attached a screen shot of the speed test. ... View more

Slow internet speed on superfast plan

by Level 2 in Broadband Internet
‎29-05-2022 09:23 PM
‎29-05-2022 09:23 PM
Is anyone else experiencing really slow upload speeds? I'm on an NBN Cable Superfast plan and I am getting upload speeds of 0.2 Mbps (as measured by tpg.speedtestcustom.com). The down load speed is acceptable at 48.2 Mbps, but the SLOW upload speed makes it difficult to work from home. ... View more

Re: Firmware updates and security

by Level 2 in Modems and Devices
‎22-05-2020 05:35 PM
‎22-05-2020 05:35 PM
Thanks Rajen. Just to clarify:- do TPG customise/patch the firmware each time an update is made available by the device manufacturer?   Going forwards, how can I be certain that the most secure firmware has been installed on the device? Do I need to post a query to TPG every time there is a security flaw published about similar routers? Or will TPG proactively update/patch the firmware, and notify me, each time the firmware version is incremented? ... View more

Firmware updates and security

by Level 2 in Modems and Devices
‎22-05-2020 09:47 AM
‎22-05-2020 09:47 AM
Device manufacturers occasionally provide security updates to firmware. Who has the responsibility for keeping the firmware of my TPG-issued Archer VR1600v v1 secure? Is it TPG? Or do I need to find and install the firmware updates myself? If TPG owns this reponsibility, is it a task that is performed proactively? Or do I need to send a query every month to get a TPG technician to check my firmware version? Incidentally, I am currently running firmware version 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n. ... View more
Latest Tags
No tags yet