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About ZachjoeW

since ‎22-05-2020
‎25-05-2020
ZachjoeW
Level 3

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 02:36 PM
‎22-05-2020 02:36 PM
Hi Karl   Just gone through the set-up with the help desk. It wasn't easy troubleshooting it but it's all good now with the new router.   Thanks for your help.   Regards.   ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 01:48 PM
‎22-05-2020 01:48 PM
Hi Karl   As I don't have a laptop to connect direct via ethernet to the new router to re-configure the new router, I will continue to use the existing one unless there is a major problem with the wifi. I am using a desktop and it's too troublesome to bring it over to the router/modem ro run the re-configuration. Right now, the wifi is working fine.   Regards,   ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 01:20 PM
1 Like
‎22-05-2020 01:20 PM
1 Like
Hi Karl I will try to do it on my own now and see how it goes. Regards, Joseph ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 11:43 AM
‎22-05-2020 11:43 AM
Hi Karl I am going to reconnect to my old router if nothing happens for the next 20 minutes or so. I need to use the internet. Regards, ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 11:34 AM
‎22-05-2020 11:34 AM
Hi Karl This is what appears on my computer screen when I try to connect to the wifi. Regards ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 11:13 AM
‎22-05-2020 11:13 AM
Hi Karl   OK. But once I disconnect, I will not have internet. So you will have to call me if I cannot connect.   I will try the connection now. Call me with what you can find.   Regards,   ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 11:04 AM
‎22-05-2020 11:04 AM
Hi Karl   I am now using my old router as I could not connect with the new one.   I need some advice as what to do with the new router after the hardware connection.   Regards,   ZachjoeW ... View more

Re: TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 10:01 AM
‎22-05-2020 10:01 AM
Hi Karl   Ho do I PM you? Can't find the settings.   Regards,   ZachjoeW ... View more

TP-LINK AC1200 Installation and internet connection

by Level 3 in Modems and Devices
‎22-05-2020 09:51 AM
‎22-05-2020 09:51 AM
Hi   I did all the correct hardware connections but just can't seem to connect to the internet even though the internet is available (as shown by the green-lit internet icon on the front pnael of the router).   Each time I do the connection, I get a message that the broadband is configurating and will take at least 30 minutes. I waited for longer than that and nothing happens.   Please advise next steps. Thank You.   ... View more
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