Hi @Caralduncan!   We've responded to your other post. We'll be waiting for your TPG account details via PM.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more