Welcome to the community!
I was able to pull up an account using your community details. I ran initial tests on your service and it shows your connected for 57m and getting a passing speed on the line 3.1Mbps.
Getting 3.1-3.4Mbps connection speed is considered passing based on your location. As ADSL2+ connection speed is based on the copper line distance going to the exchange and your location is 3573m away from the exchange ( This can be seen by visiting this link http://tpg.com.au/maps/ ) .
Let me know should you require further assistance.
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