My account has been linked to UNIT 1 and I live at UNIT 2. My account has been linked to the wrong address and I am being charged accordingly. This is not acceptable. We are thousands of dollars over in mobile data. What needs to happen: - UNIT 1 IS DISCONNECTED, AND UNIT 2 IS CONNECTED IMMEDIATELY - We are not charged for these days we are not using our internet I HAVE BEEN TRYING TO CONTACT YOU FOR 3 DAYS NOW AND HAVE GOTTEN NO WHERE. CONSTANTLY TRANSFERRED BETWEEN DEPARTMENTS. EVERYONE 'WRITES NOTES' FOR MY CASE BUT THERE ARE NO NOTES WHEN I SPEAK TO A NEW PERSON. SOMEONE IS CURRENTLY USING MY ACCOUNT FOR INTERNET AND I AM BEING CHARGED. THIS WILL BE ESCALATED TO CONSUMER AFFAIRS IF NOT ACTIONED IMMEDIATELY. PLEASE ADDRESS THIS ISSUE PROMPTLY. I NEED TO BE CONTACTED IMMEDIATELY REGARDING THIS. FURTHER ACTION WILL BE TAKEN.
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