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About ECaceres2019

since ‎30-05-2020
‎24-12-2020
ECaceres2019
Level 2

Re: Your Internet Service Is Offline - it's been days! *SOS*

by Level 2 in Broadband Internet
‎24-12-2020 11:26 AM
‎24-12-2020 11:26 AM
Hi again, We had a visit from TPG and can report that the boxes were replaced/fixed and can confirm that at least the phone is working, which is so good, cause dad was freaking out without it! Thank you very much for this Christmas miracle! ... View more

Re: Your Internet Service Is Offline - it's been days! *SOS*

by Level 2 in Broadband Internet
‎23-12-2020 07:04 PM
‎23-12-2020 07:04 PM
Hi Basil, Thanks for responding. At least now I know there's nothing I've done wrong. Reeeeeeeally hoping this can get fixed in time for Christmas, though that seems unrealistic at this point. Does this mean any of my neighbours with TPG could have same issue? ... View more

Your Internet Service Is Offline - it's been days! *SOS*

by Level 2 in Broadband Internet
‎23-12-2020 12:10 AM
‎23-12-2020 12:10 AM
Ok, 2 things. 1) internet isn't connecting, and when testing connection in TPG app, I get the "Your Internet service is out of order. Its been days, I've checked connections, unplugged, plugged back in, what is going on??? 2) Not sure if it's connected to the internet issue, but phone line isn't working either. Can't make or answer calls, phone line is just silent when you call the phone, and when you press numbers to call. Can send account details and .jpegs (not allowed here, of course) via PM. Just tell me where! ... View more

My phone isnt working but internet is fine

by Level 2 in Home Phone/Voice
‎30-05-2020 04:30 PM
‎30-05-2020 04:30 PM
I've been with TPG for years and finally convinced dad to move the home phone from Telstra to TPG. Internet arrived, was connected, worked immediately, but home phone is not ringing on this end. Have tried contacting through the TPG website, and somebody responded back to me asking for further details, but this has been an issue for over a month probably closer to 2 months by now. We've checked connection, with Telstra, and all seems correct. TPG, please get back to me ASAP, my dad is VERY keen to go back to Telstra if there is no quick resolution, and I am losing hope with TPG altogether. Help!!! ... View more