Though we supply a single type of modem for some of our services such as fttn, fttc, hfc, etc, their firmwares are different, as each firmware is designed to work well with both our system and the type of technology it is connected to.
We may not provide technical support to 3rd party equipments, but we can provide our customers with the basic settings in order for them to set up their equipments. We'll take your suggestion into consideration.
I kind of understand that the tech support is limited by what is probably a management decision to lock down their service to a junk device and support a single device only, rather than opening a can of worms that would require intense support and troubleshooting.
What I don't understand though is
- why aren't the firmware updates public
- why there is no official list of the devices that users managed to connect to the service with the step by step instructions.
I'm seriously considering the change of provider just because of lack of support for other devices.
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well mine is 0.1.00.9.1 v5006.0 Build190228 rel722654. This is biazzare for e the third largest nbn provider to be doing one at a time pushes of firmware updates. It realy is starting to look like a company that has good bandwith and pricing but designed for retirees who jus tplug wha tthey get in and let it run. If there isn't an update I can't understnad why every evening at aroung 7pm my speed drops from around 90 to 50 and I have to always reboot and it goes back. It is clearly glitchy firmware. Other TP lInk routers you can go to TP link site and get updates and actually really good support, but because TPG want to hide their Voip parameters this router is locked to to what TPG gives you. I'd like to know why TPG still use VLan ID tagging and even a log in for that matter when most ISP s don't anymore if yoy have an NBN termination device. Is it just so they can mail everyone the same router (modem) and then make it impossible for you to get any alternative. That is actually in breach of the Trade PRactices Act (third line forcing) refusing to help you or making it as hard as anything ot buy a competitor router.
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