Sure. There are many billing irregularities over a number of years dating back to 2009. I began investigating my billing history more recently and realised the unusual bills date further back in time. In some months there were up to four invoices issued for the same service totalling $239.97 (April 2018) and $149.97 (August 2018). Some months two invoices were issued on the same date for exactly the same service (2 bills for $30.00 in April 2013, 2 bills for $49.99 in May 2010, 2 bills for $49.99 in Nov 2009, 2 bills for Dec 2009). A $99.95 plan change fee was charged for increasing the value of my plan. My understanding is that these fees are not legal in circumstances where there's no loss, as it is penal in nature and unlawful. And a $10.00 delivery fee for a router I never ordered nor received, nor have I signed up to TPG's NBN service. I lodged a complaint last week concerning TPG's billing practices because after numerous requests to cancel my service, it remained active. It wasn't until I lodged a complaint with the Ombudsman that my service was finally terminated. I suspect there are many other unwitting consumers who have been overcharged by TPG's billing practices. No one at TPG appears to take responsibility. The matter is 'escalated' a number of times until nothing happens, presumably in the hope that the consumer will get exhausted, give up, and go away. When I complained about their Change Plan Fee of $99.95, they suggested that 'it is in the contract'. The contract is unconscionable. The issue is that the fee is arbitrary and extortionate. It doesn't represent actual loss to TPG, and appears simply to penalise the consumer for wishing to change plans - the fee is in fact called a 'Change Plan Fee'. It needs to be removed entirely. I imagine there'd be so many other consumers simply paying this fee, assuming they have to 'because it's in the contract'. There needs to be some level of consumer protection here. ... View more

A common practice, it seems. Totally extortionate and unncessary. I am in the process of submitting a complaint to the Telecommunications Ombudsman. I imagine TPG are doing this to unwitting, older customers like my father who is 74 and hard of hearing. ... View more