Thanks for responding @Ahra_G, I will PM my TPG account details.   I'm really interested to know if anyone has the rollout plan for the FTTP/FTTC as announced by NBN Co, not to try and troubleshoot this. I've had enough of the brush off from the Tech Support team.   Now, working backwards through your list... 3. The drop outs typically last 2-4mins. I've been able to check up on the outages where we have been down for longer.   2. I don't have any issues with wifi drop outs, just internet drop outs. I can see through the administration portal of my router when I'm connected to the internet, trying to connect or "no signal". When I experience a drop out it is internet only, I still have functional wifi and ethernet within my internal network.   1. I am certain this is where the issue lies. Near the start of COVID I was issued a new modem and this had no noticeable impact on the frequency of the drop outs (more or less). Each time I suggest to Tech Support someone should come out and check the copper lines for issues it is met with "we'll monitor it for 24hrs" and it never goes any further.    This hasn't been a new issue and it's not an infrequent one that can be correlated to weather events; rain or a hot day.   Interestingly we spent 8 months renting ~2km down the road while we had some building works done here. We spent 8 months without a dropout using exactly the same equipment in exactly the same configuration (unplugged the model and power, replugged the modem and power), yet have these consistent drop outs the moment we return.   Josh   PS. I'm happy to share a dump of the logs from my drop outs if anyone is really that interested. ... View more

Hi   NBN FTTN sync speed is restricted by how far you are from the Node. If you are too far away from the Node you may not even see the speed that your plan is enabled for. In your case you are on the NBN50 plan, but you are only getting 30M sync speed. This indicates that you are already too far from the Node to obtain your full 50M download speeds that your profile will allow. This is a physical limitation of cabling and no matter which plan you are on you will not be able to increase this speed. The only other possibility for increased speed is to ensure that your internal household cabling is as simple as possible and that you have just one phone socket terminated on or as close to the Leadin cable from the street as you can. Multiple internal phone sockets can have a big impact on sync speed.   Below is a graph of what speeds are deemed acceptable for the distance from the Node. I hope this helps. Regards, Peter ... View more