Sad news. Yes the plan was updated to 100Mbps, however the extra $10 is being charged, as if the offer had not been applied.   Does anybody following this sorry sage agree this is something that would put you off remaining a customer? -First you promise something, and then dont deliver within a reasonable timeframe. -Next you promise to action it and don't. -Next you, after prompting from the customer, change to what the customer wants - a speed upgrade. -Then you charge for that speed upgrade as if the special offer didn't apply. I'm insulted, annoyed, and actively seeking alternates after my twelve months is over. ... View more

Hi @ccw223    Ok thanks for that. I have run my line test and I'm not picking up your NBN NCD. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.   You can reconnect your ADSL modem until you hear back from our Provisioning Team.   Regards, Karl ... View more