Yes i know, which is why i went through the steps on this page to get it changed over. As it says above This article will help you if you have moved into a property that has an active service (either an NBN or Copper based service in the previous owner/tenants name). Or are they saying that the connection is actually seeing internet traffic running through it, because if this is the case then it is 100% not connected on this property. If tpg/nbn doesnt want to take my word for this then send someone out to have a look ... View more