I just had a customer service call about buying a new modem/router through tpg but the line was really faint and dropped out. They called back twice but I couldn’t hear anything at all, then I got a text message saying to post here. ... View more

Chat and forum help has been excellent, however phoning to ask questions was utterly humiliating. The so called customer service representative tried to get information that has nothing to do with my account (wanted to know who my mobile phone provider was), asked me if my “husband pays” for everything and then laughed at me. I was so disgusted at the outright misogyny that I hung up. He was disgusting. ... View more

My account is paid up until February 7th. I'd like to change plans and buy a new modem from tpg. Will I be credited or refunded for the days not used on the current plan?  ... View more

I need a new modem/router and can see that I can buy one with a new account. How do I buy one with an existing account, and how much will it cost? My current modem/router is over 8 years old.  ... View more

Our NBN suddenly stopped working half an hour ago. Is there an outage? ... View more

How do I find out if my usage is being throttled? It’s currently slowed to the point of being almost useless. I’ve rebooted and reset my router and unplugged the nbn box for 2 minutes. Neither has worked. ... View more