In the last few months, the internet connection has been disconnecting at least once a week on average. The connection dropped today at approximnatley at 1.30pm and at 7.00pm ( now ) it has still not reconnected. There is no mention of any service status for my area. I have had to deal with NBN issues previously and NBN does not allow you to contact them directly, it has to be via the ISP. Does anyone in the community have the ability to test my line . ? ... View more

I have a HG658 modem for my TPG NBN service. Over the last few weeks Ive had intermittent connectivity issues. Generally a power cycle of the device is enough to reestablish the connection. As of yesterday ( 17th June 2020 ), before the major NSW outage was announced, I have no internet. Power cycling the device does not resolve the issue. I have confirmed that the configuration is still intact. I was curious as to whether a frmware upgrade may help, however Ive found locating the firmware difficult. I did find this post which indicated there was a higher version than the version I have installed. https://community.tpg.com.au/t5/Modems-and-Devices/FIRMWARE-HG658/td-p/18423 My firmware version is: V100R001C216B013   I suspect there is an issue with modem. Any help would be appreciated   Thanks Adam ... View more