@David_M wrote: Hi @Braveyard  Thanks for your query! Let me have a look for you, and I will get back to you ASAP. There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app. https://www.tpg.com.au/download   Regards, David_M @Braveyard  Thanks for your query! Let me have a look for you, and I will get back to you ASAP. There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app. https://www.tpg.com.au/download   David if it was back up why then was I still only 1 or 2 mbps at 6pm tonight and spending an hour on the phone to tpg help and turning things off and on.....factory resetting modems and still porting to my phone.....funny how the quakers hill community page on Facebook there are many users complaining about the same thing......this happened yesterday as well!!!.   I think you (TPG) need to actually solve these issues - it is not the first time but for me it's very close to being the last. Especially when I am required to work from home...   ... View more