Hi guys, I was approved for financial hardship last friday or saturday (12th or 13th June 2020). Since then my internet and my account has been disconnected on wed 17th even though I have been approved for financial hardship some days before this. Yesterday, thursday 17th, I tried to contact customer support online about my issue via live-chat. live-chat told me to ring financial hardship. I rang financial hardship. they said I had definitely been approved for financia hardship and I should call customer support. I called customer support and was told that my account was fine. they then gave me what I suspect is a fake employee number, which I can quote if needed. at some point they transferred me but assured that I would be called back. I rang customer support again later that evening before the day was over. after multiople transfers and re-telling my story, giving personal details, and account information many times I eventually was told that my account was maybe fine, maybe not, oh, now it's cancelled even though I am on financial hardship. I now owe a $315 disconnection fee too....  So now they tell me that I have to sign up to a new account if I want Internet at all??? I need to get back to working from home so I need the internet for income.. Plus the kids were a huge pain haha. So I had to sign up again hoping to be re-connected in order to work today. this cost $100 but they said they would remove the $314 disconnection fee (which I believe is not my fault). It is 12:20pm on friday 19th june and I still have no internet connection through tpg/broadband. None of this was my fault and Ive had to spend 2 days not working and 1 whole day on the phone and the internet trying to find out what's going on. Is this normal? I'm very upset with the way that TPG has handled this situation. ... View more