Hi i am currently on an extra add on for home phone for $10 per mth but i asked for australian mobile calls to be included and they arent on this package and tpg keep asking me to top up my account by dd my cc? I need to upgrade to the add on that included the unlimited mobile phone calls within australia pls? ... View more

URGENT! I have had an NBN appt for 1 week and a sms sent everyday for me to REPLY YES to and this morning i ACCIDENTALLY pressed the wrong selection and it has postponed my appt! THIS NEEDS TO BE REINSTATED IMMEDIATELY PLS ... View more

New to TPG as i was referred and i have had nothing but slow communication or should i say no returned calls or replies to my problem with my service (which might i add is not working) made multiple calls multiple online chats and still to no avail! Called for the 5th time today and was told i need an nbn tech - well why hadnt someone organised this rather than send me text msgs to say my activation is nearly complete switch on my modem! No where near complete its not even working! Had Maree or Maria apparently who was suppose to be a case manager but not my case manager who advised i would now have to wait another week for a tech to visit! My question was why didnt someone from faults contact me to tell me this but no they classed my fault as resolved when in fact no one had done anything to rectify! Had advised i will be going to ombudsmen and was told i am within my right no offer to expedite the fault to try and fix ASAP! Is this the kind of service i can expect from TPG? Disheartened! I work from home and rely on my internet connection and had it organised where i would have internet when i moved in for that to be totally incorrect! ... View more

New connection and received a text to advise they are awaiting for me to activate but no internet light on ... View more