3 hours later and I am still waiting for the phone call. This is terrible customer service. How can something so simple be so difficult. We followed the instructions, tried to use the trouble shooting advice and nothing. ... View more

I also don't have Windows 7 so this was not help for me. I'm not sure why I need to authenticate. Why is that not specified in the connection process?  ... View more

Thanks for your help so far. I have tried to manually get connected to the router and it is not working. ... View more