I've applied for internet service on 23 June with the specific instructions that it will only be activated on 22 July.  Since it will only take 2 days to activate, the advance payment can be made on 20 July.  This is so, because the house we are moving into is still occupied by the current owners. However, after a day of this application, I received a call from the Sales? team asking for immediate payment otherwise my application will not proceed.  Thinking that this is the correct procedure, I made the payment. But right after I made the payment, I was told that the activation will happen in 2-days time.  I said that this was not suitable because the property is not ours yet.  The person who accepted the payment directed me to another agent who in turn told me to send an email to the Cancellations dept which I promptly did.  I thought after that, nothing will happen.  How wrong was I because the wheels of motion continued to turn, the installation and activation went ahead anyway.  I sent emails after emails, I chatted continuously and made calls several times over the period of 2 weeks, was promised a call back several times, to no avail. It was only this week that I finally got an answer that the cancellation was approved and a full refund of my payment is now being processed.  This was confirmed in a chat with another agent.  While chatting with her, I mentioned that I still need internet service, and she connected me to another sales agent.  I said great, maybe they will do it right this time. That agent confirmed that my first account has been cancelled, that I will need to open another account to get the service.  So we did.  He said that the refund due to me will be transferred to my new account as first payment.  I said GREAT!  So, we finished with an agreement that the service will be installed on 15 July, the modem will arrive on 16 or 17 of July and the service will be activated then. Yesterday, an agent left a message on my phone saying that I should make the first payment to keep my account active.  Today, I got a call from another agent saying the same thing.  WHAT??? Another stuff up!!! I'm really confused.  Is there anything that TPG can do right?  Considering that TPG is in the communications business, it is apparent that there's no communication within their system. I you were I, will you still do business with TPG??? ... View more

I was chatting with Anessa yesterda about this issue.  She said that my claim has been escalated already to the right party and someone will ring me within 24 hours to 48 hrs, a standard answer I always get.  But as expected, no one called up to now.  I hate to say that TPG just wanted to keep my money without providing service.  Really frustrating and disappointing. ... View more

I'd like to send you the information you asked me in your email but I don't how to send you a PM. ... View more

I applied for internet connection for a new address.  It was supposed to be activated on 22nd of July and the first payment to be paid on the 20th of July.  However, a TPG staff called asking for payment on the 22nd of June saying that the payment is needed to remain my account active.  However, as soon as the payment was made, I was told the service will be activated in 2 to 5 days time.  I told the person that is not suitable as the property we're moving into is still being occupied by the current owners. He said I should talk to another person who can fix the issue.  We were then directed to email the Cancellation department which I did that same night.  The cancellation was not acted straightaway, and the testing and installation went ahead anyway.  They were also asking the modem to be plugged in when the modem hasn't been delivered yet.  It was apparent that the communication between the departments in TPG was very poor that despite the many chats and phone calls.  The promises that they will ring me never happened that un fortunately, this matter remains unresolved up to this date.   ... View more