Like many others in this thread I have been charged the increased amount now for 3 months. Latest charge applied today 18/6 yet still no indication of when or if I am to receive the promised speed upgrade. About time to look at options I think. Up to now I have been pleased with TPG experiencing few if any issues however this lack of action on an upgrade that was promised as a reward for being a longstanding customer would  suggest that like most companies nowdays, we are paying a loyality tax. My next move will be to investigate alternative suppliers. ... View more

Same here, what is the problem??? ... View more

@PeterW wrote: Hello Shayes, Thank you for your message and for being a part of the TPG Community. I have attached  link for you to read that explains the process a speed test follows. Basically speed tests find servers from many providers not specifically your ISP, so it could be TPG, iiNet, Telstra, Optus or many others. Usually it will choose the closest server to your location, in your case it would appear iiNet although no longer your ISP is the closest server for it to test from. I hope that helps. Regards PeterW https://help.speedtest.net/hc/en-us/articles/360038679834-How-does-Speedtest-select-a-server- Thanks Peter, but that does not explain why SpeedTest identifies my ISP as iiNet when in fact it is TPG. Interestingly today it has gone back to TPG... ... View more