Thanks for  @PeterW wrote: Hello rodrigues520, Thank you for your message and for being a part of the TPG Community. I have attached a link regarding the complaint process, however I would appreciate twc mail the opportunity to help you with the problem you are having encountered. https://www.tpg.com.au/complaint.php. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. Please also include details of the problem you have encountered, I will reply ASAP on receipt of the above. Regards PeterW How To Private Message within the TPG Community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/ m-p/4093#M45 My TPG app for IOS and Android - https://www.tpg.com.au/download Thanks for the link Peter. And Is it OK if I private messaged you for the verification process that you talked about here. ... View more